Which countries do you ship to?
We ship worldwide. We regularly export to countries in Europe, the Middle East, Asia, Africa, and the Americas.
How can I place an order?
You can place your orders via email or WhatsApp. Simply share the product codes and quantities.
📧 Email: [tgpet@tgpet.com.tr]
📱 WhatsApp: [+90 554 134 35 77]
What is the minimum order quantity?
Minimum order quantities may vary depending on the product category and destination country. Please contact us for detailed information.
How can I receive your catalog and price list?
Let us know which product categories you’re interested in, and we’ll send you the latest catalog and a customized price list.
What shipping methods do you use?
Depending on the order volume and destination, we ship via road freight, air cargo, sea freight, or express couriers (DHL, FedEx, UPS, Aramex, etc.).
How are customs and import processes handled?
Our standard delivery terms are EXW or FOB. Upon request, we can also provide DAP or DDP shipping. Customs clearance procedures vary by country and are usually handled by the buyer.
When will my order be shipped?
For custom or bulk orders, lead time will vary depending on the details.
What payment methods do you accept?
We accept international payments via SWIFT bank transfer, Wise, or Western Union. Payments are typically made in EUR or USD.
Do you offer payment terms?
For first-time orders, we only accept full prepayment. Payment terms may be available for long-term, regular customers.
Are your products original and high quality?
Yes, all our products are 100% original. For our private-label or custom products, we ensure full compliance with international quality standards.
Do you provide certificates and documentation?
Yes, most products can be delivered with ISO certificates, export compliance documents, lab analysis reports, or veterinary health certificates. Documents are available upon request.
What types of products do you offer?
We offer a wide range of products for cats and dogs. Please contact us for a detailed list.
Do you offer private label or custom manufacturing?
Yes, we offer private label manufacturing. We can customize packaging, labeling, dimensions, and even product design based on your brand and requirements. Please contact us for more details and sample options.
Can product dimensions be customized?
Yes, all of our products can be modified in size and design according to your specific needs. Custom packaging, sizing, or material changes can be planned before production.
How can I reach you?
You can contact us via email or WhatsApp from Monday to Saturday, between 09:00–18:00 (GMT+3).
📧 Email: [tgpet@tgpet.com.tr]
📱 WhatsApp: [+90 554 134 35 77]